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Store open 9am-5pm Sat from Oct till Xmas Eve - open other days throughout the year via appointment only
0418 878 652
Find us on Facebook
Email us

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Top Contacts (2)

Store open via appointment
0418 878 652
Find us on Facebook

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Payment

In store, EFTPOS, credit card (excluding American Express) and cash payment options are available.

Payment for online orders, phone/email orders or lay-bys can be made in the following ways.

1. Paypal

This option available for orders via the online store or for email/phone orders. It is automated and very easy to use, ensuring payment is made immediately. It is an internationally recognised, safe and secure payment method.
 Payments are made using the bank account or credit card that you link to your Paypal account.

If you are placing your order via the online store, you will be redirected to the secure Paypal website after checkout. You will be prompted to login and complete payment.

If you are placing your order via phone/email, you will need to login to Paypal at www.paypal.com and select "send money". In the "To" field, enter "". Enter the amount due in the "Amount" field and be sure to select Australian dollar as the currency. Finally, select "pay for goods or services" and then click "continue".

2. Direct Deposit
Direct deposit is a direct payment from your account to ours. You can pay via direct deposit using internet banking or by depositing at a NAB branch. Our banking details for direct deposit payments are:

Account Name: A Country Lane Gifts
BSB: 084 261
Account Number: 16 393 1600

Please include your name in the description or remitter name section so we can identify which payment is yours.

Funds paid via internet banking may take 2 days to clear if paid from a bank other than NAB. Branch deposits must be paid at a NAB bank. Please note that items are not posted until payment has been confirmed.


3. Credit Card

For security reasons, we only complete credit card transactions over the phone. You can pay via credit card by calling us on 0418 878 652 during business hours (9am - 5pm). International customers can call by entering your country's exit code (it is 011 for US and Canada) and then 6148 878 652. If you are unable to phone us for some reason, please email us to let us knowWe do not accept American Express cards. Please note that we are in QLD and do not have daylight savings.



Lay-by Policy



Lay-bys require a 20% initial deposit and may be paid off over eight weeks. Fortnightly payments are required and can be made via direct deposit, credit card over the phone, by posting a money order or by cash in person. If after that eight week period monies are owing and payments are being missed, your lay-by can be cancelled and the item will be returned to stock. Any money deposited is forfeited. All efforts will be made to contact you before lay-by cancellation occurs.

If you would like to make a lay-by online, please contact us to secure your item and make a partial payment. 

Items bought online and paid in full can be held at the store in Burpengary East for pick up at a time convenient for you. The store is open 9am - 5pm on Saturdays during Oct till Christmas Eve, but appointments for personal shopping or picking up items are available on other days and throughout the year. Any items purchased and waiting for pick up will be removed from display and stored safely in our lay-bys section.

 

Photos of Items

Please note that photos of items in the online store are for illustrative purposes. As some of our ranges are hand-painted or hand-assembled, some minor differences may occur between items of the same type. Actual colours may differ slightly to the photo due to computer monitor settings.

 

Postage

We use Australia Post for all regular parcels and couriers where necessary. Domestic parcels are sent via Parcel Post (or Express Post where requested) and international parcels are sent via Air Mail or International Express Post. We cannot take responsibility for items lost or damaged in the hands of Australia Post. If you require registered post, express post or extra cover (postal insurance, recommended for more expensive items), please contact us so we can discuss postage options and costs. We package everything very well, using plenty of bubble wrap for breakable items. We carefully check all items before packaging to ensure they are in perfect condition. Items are sent within 1-2 working days of payment confirmation.

Do you ship internationally?
Yes, we use Australia Post's Air Mail or International Express Post for international orders. Any import duties, taxes or charges are the buyer's responsibility and are not included in order totals. We are unable to give estimates for any potential import charges. We advise that you check with your country's customs office to determine whether the items you are ordering are able to be imported, as we cannot offer refunds due to customs problems or pay for any custom charges. We cannot control if there are postal delays due to customs issues. Please be aware of any import restrictions in your country (ie. wood, certain textiles, etc) - we cannot offer refunds if an item sent is restricted in your country. Please contact us if you require more information on a product. All items listed on our website or Facebook page are in Australian dollars.

How much will postage cost?
Postage is calculated based on Australia Post's parcel calculator. Postage charges depend on weight and dimensions of item, as well as your shipping location. A $2.50 packaging and handling charge is included in postage costs.

How long will it take for my parcel to arrive?
Postage time depends on your location. Items are sent from Brisbane. Delivery time estimates are taken from the Australia Post website and actual delivery times may be longer. Items are posted within 1-2 days of payment confirmation - the estimates below do not include this time.
Brisbane and surrounds: Up to 2 business days.
QLD (country areas): 3-4 business days.
Sydney: 2-3 business days.
Other capital cities: 5-6 business days.
Other interstate locations: Australia Post website recommends asking at your local Australia Post outlet.

If you require faster delivery, you can choose Express Post. Express Post provides next business day delivery to Australian addresses within the Express Post network (80% of addresses) and the fastest option for Australian addresses outside of the network. You can find out if your address is in the Express Post network here.

International delivery time estimates are:
Air mail: 3-10 business days to metropolitan areas of major cities, delivery may take longer if address is outside metro areas. Excludes time in customs if applicable.
Express post: 3-7 business days to metropolitan areas of major cities, delivery may take longer if address is outside metro area. Excludes time in customs if applicable.


Pick Up



Pick up is available for any item, especially for large and weighty items that would be expensive or difficult to post. Any items bought online and paid in full can be held at the store in Burpengary East for pick up at a time convenient for you. The store is open 9am - 5pm on Saturdays during Oct till Christmas Eve, but appointments for personal shopping or picking up items are available on other days and throughout the year. Any items purchased and waiting for pick up will be removed from display and stored safely in our lay-bys section. If you would like to have an item held for pickup, please contact us prior to ordering so we know to remove postage costs and to hold the item. EFTPOS, credit card and cash payments are available payment methods if you need to make a part payment when you pick up your item.



Returns

Please note we do not accept returns for incorrect choice, change of mind or damage that occurred after sale. We do accept returns if items are damaged at time of sale or are not the item as ordered. You can return new, unopened items within 2 weeks after they have been delivered to you. Items must be returned in their original packaging if applicable. If returning via post, items must be adequately packaged to prevent damage in post. Refunds are not processed or new item will not be sent until we have received the item to be returned. To return an item, please email us before sending any items to confirm. Any returns must be clarified through email first in order to promptly process an exchange or refund. Customer satisfaction is very important to us so we do what we can to resolve any issues with returns.



Privacy

The information you provide us is never given out, sold or made accessible to anyone outside of A Country Lane. We feel strongly about safety and privacy on the internet. Personal information is only used for processing/discussing orders and sending newsletters (if you have signed up to our mailing list).



Pricing

All prices listed on our website and Facebook pages are in Australian dollars and include GST. Prices listed exclude postage costs. Prices listed exclude any potential customs charges or import duties for international orders - these are the buyer's responsibility and we cannot make estimates on potential costs as they are different for each country. We recommend international customers contact their country's customs office for information about import costs and restrictions.